Frequently Asked Questions

It is very common for groups who travel together to have differing arrival or departure schedules. Rates are applied to trips made to the airport.  The cost is $40 per trip, not per person. If your arrival times are close to other members in your group, we can help you to coordinate where to wait for them at the airport.

Sometimes airlines cancel or change flights.  We will be monitoring your flight number and we will know if it is delayed.

Sometimes guests miss their flights.  If this happens, please email or call us with your new flight number and arrival time.

Airport transfers are $40 each way for 1-4 people, then $5 usd per person.  

Yes, we are happy to pre-purchase those for you for your convenience for regular price, $15 usd or $300 pesos.

We accept cash (USD or pesos) or Credit Card at the time of service.

Please pay at the beginning of your service.

You may request your service on our Services page here.

Yes, we do.  Just let us know how many you will need when we confirm your reservation.

Children under the age of 12 are free.

Thank you for asking.  Our drivers are working for you and appreciate your tips.

In your confirmation email, we will send you the information of exactly where to find us outside the airport. 

This is an approximate 25 minute ride from the airport to the ferry.

The ferry schedule is every 30 minutes and can be seen on the Ultramar website.

We are a pet-friendly service.

No problem! We are here to help.

We require a notice of 2 hours to cancel your transfer.

Our fleet are non-smoking vans, however, we are happy to accommodate and find an acceptable area for you.

Yes, we have full coverage.

While we do not rent wheelchairs, we can certainly accommodate you and yours.